FAQs / Help
Can i get a refund if it rains ?
We have a no refund policy, but in extreme weather conditions we are happy to change your tickets for another day.
How many people can ride?
Up to 6 passengers can ride in each Gondola.
What age is suitable to ride the Wheel?
Any age can ride the wheel, the ride is a gentle ride suitable for small children and the elderly. Children under 12 will need to be accompanied by a paying adult.
How high is The Royal Windsor Wheel?
The Observation Wheel stands at an impressive 110ft giving excellent views of The River Thames, Windsor Castle and surrounding areas.
Opening times?
We are open from 11am - 9pm weekends, Bank Holidays and School Holidays Midweek Monday-Friday (not during school holidays) 1pm-9pm.
How long does the ride take?
Approx 10 mins
Our payments are processed using : Paymentsense
